Patient Story: Improving Patient’s Quality of Life

Patient Name



80-year-old Female


Lives alone in a senior living apartment. Son stays with her on weekends and is her primary caregiver.

Medical history

CHF, CKD-2, HTN, OA, bowel incontinence and chronic pain syndrome in addition to support system, housing, and financial concerns

The Prospero Impact

Recently, Mary had been missing follow-up appointments and was on the verge of eviction from her home due to financial concerns.

The Prospero Care Team was able to identify the root cause of Mary’s inability to get to follow-up appointments which was a clinical and quality-of-life barrier.

Due to a particular medication, pantoprazole, Mary was experiencing chronic diarrhea. This prevented Mary from leaving home to receive necessary follow-up medical oversight. The Prospero team was able to facilitate medication adjustments to reduce diarrhea.  Additionally, the Prospero team regularly followed-up with Mary to ensure all possible resources to avoid eviction were contacted.

Mary’s medication was adjusted to enhance physiological state and quality of life. By reducing chronic diarrhea, Mary could leave home for essential follow-up medical appointments and decrease fall-risk and stress from cleaning. Mary was also able to stay in her home because financial assistance was identified.

Note: The patient’s name has been changed to protect her privacy.