Read: Prospero’s Response to COVID-19

The COVID-19 crisis has created barriers to accessing care, particularly for those facing complex conditions. In response, Prospero’s team has innovated quickly by combining our compassionate home-based support with enhanced telemedicine offerings. This comprehensive care model is tailored to people’s needs and meets them where they are most comfortable and better treated – in the home. We are committed to ensuring the safety of those in our care, their families, and our clinicians and will continue to remain in compliance with the Centers for Disease Control and Prevention (CDC) guidelines. We are also closely monitoring directives from state and local health departments.

If you have questions about how we can best support you or your loved one, call our team at 1-888-608-0499, TTY 711.


The Situation

Coping with a chronic or complex medical condition

Eldery Man Looking Out into the ocean

When a health problem becomes a crisis.

Whether it’s a diagnosis of serious illness or a chronic condition that suddenly gets worse, a health challenge late in life is a profound event. It can bring grief and uncertainty, along with new responsibilities and tough questions. How will the person hold onto their independence and quality of life? How will they handle the many appointments and treatments? How can family members honor the person’s wishes and tend to their own needs without being overwhelmed? 

Elderly man holding granddaughter over shoulder

The Prospero solution.

While illness changes a person’s life, their story does go on. At Prospero, we’re committed to making the next chapters the best they can be. Our care teams empower people living with complex and chronic illnesses to remain at home for as long as possible. We’re here for caregivers and families as they navigate the journey from diagnosis to decision-making to plans of action. With answers and support a call away, families are better prepared to support their loved one and take care of one another at each stage.

Lady wearing face mask
It's good that you can trust and know that someone cares about you.

Mary, Prospero Patient

Surrounding you with support

For people with illness

We’re the ones in your corner. Our care team works to understand your life and wishes, so we can honor them going forward. When you need us, we’re there: to help you remain living at home, support your medical needs, and keep you connected to the people and activities you love. 

  • Assess in-home comfort and safety
  • Full-service in-home care
  • 24/7 phone and telemedicine support
  • Primary care and medication coordination
  • Connecting to community resources
  • Personal and emotional support

For caregivers

Let us take burdens off you. Our care team brings the insight and guidance you need to navigate your role with confidence, coordinate with doctors and medical appointments, and manage your own physical and emotional wellbeing. When you need answers, now you know who to ask.

  • Caregiver wellbeing assessments
  • Translating primary care instructions
  • Developing action plans
  • Guidance to trouble-shoot problems
  • Support for grief and stress
  • Access to social support resources

For families

We are your family’s point people. Our care team is there to help with communication, guide important conversations, and unite everyone around your loved one’s wishes. We bring the compassionate support families need to cope with difficult emotions and prepare for what comes next.

  • Understanding the diagnosis
  • Accessing covered equipment and services
  • Navigating stages of grief
  • Support for end-of-life planning
  • Family communication and coordination
  • Access to social support resources